Policies

Shipping & Delivery Policy

Shipping Costs

International shipping costs are calculated based on the weight of your order and the selected delivery method. Additional charges may apply for remote locations or oversized/heavy items.

For deliveries within Doha, a local delivery fee payable directly to the driver applies and is not included in the product price.

Failed Delivery Policy

If our delivery team is unable to contact you or successfully deliver your order for a period of 25 days, your order will be considered void and no compensation will be provided.

Customers are responsible for ensuring:

Correct contact details
Accurate delivery address
Availability to receive the order

Minima is not responsible for delays or losses due to incorrect customer information.

Alterations Policy

Alterations may be requested within 5 days of receiving your abaya.
Alterations may take up to 3–5 working days for completion.
Requests made after this 5-day period will charge a QAR 200 alteration fee.
We will investigate the need for alteration as we will only proceed if it is THE MINIMA mistake.

Alterations are only accepted if the abaya:

Has not been altered elsewhere.
Has not been damaged or mishandled by the customer.
Remains in its original condition.

THE MINIMA reserves the right to refuse alterations that do not meet the above conditions.

Payment Policy

All THE MINIMA orders require full payment at the time of purchase.

We do not accept partial payments, deposits, or instalments for any orders.

Production will only begin once full payment has been received and confirmed. This policy applies to all bespoke, made-to-order, and custom pieces.

Cancellations Policy

All THE MINIMA pieces are bespoke and made to order. Each design is individually produced based on your measurements and selected fabrics.

For this reason, orders cannot be cancelled once placed.

However, THE MINIMA reserves the right to cancel an order in the rare case that selected fabric or materials become unavailable. In such situations, we will contact you to:

Offer a suitable alternative design or fabric.

Proceed with a cancellation and refund if no suitable alternative is agreed upon.

Returns & Refunds Policy

As all THE MINIMA pieces are made to order, we operate a strict returns and refunds policy.

Returns or refunds are only accepted in cases where a manufacturing issue in the event of a verified production defect.

To request a return/refund:

You must contact us within 7 days of receiving your abaya.
Requests must be submitted via WhatsApp or email.
You must provide:
- Proof of purchase (receipt).
- Clear photos of the issue.

All claims are subject to an internal quality investigation, as every THE MINIMA piece undergoes quality control before dispatch.

Returns/refunds will only be accepted if the abaya:

Has not been altered elsewhere.
Has not been damaged by the customer.
Is in its original condition.

Refunds will not be issued for fit preferences, fabric expectations, or personal styling choices.

Order Processing Time

All THE MINIMA pieces are made to order and bespoke, requiring time to produce to our luxury standards.

Production and delivery timelines vary depending on demand and collection volume.

Upon placing your order, our team will notify you of the expected delivery date.

Please note that timelines are estimates and may vary during peak periods or special collections.

Customer Conduct Policy

THE MINIMA is a small, women-led business built on creativity, respect, and empowerment.

We kindly expect the same values from our customers.

Any rude, abusive, or unpleasant behaviour towards our team will not be tolerated.

THE MINIMA reserves the right to refuse future orders from customers who do not maintain respectful communication.

We believe in kindness, professionalism, and mutual respect — these are non-negotiable values at THE MINIMA.

International Shipping

For international shipping outside Qatar and the GCC, please refer to the shipping rates list.

After completing your order payment, we will contact you with a separate payment link for the shipping charges.