FAQ's
We’re so glad you’re here.
To make your experience smooth and stress-free, we’ve answered the most commonly asked questions below.
Orders & Payments
Do you accept international orders?
Yes, THE MINIMA ships worldwide. Delivery times and charges may vary depending on your location.
What payment methods do you accept?
We accept secure online payments through trusted payment gateways. Available options will be shown at checkout.
Can I cancel or modify my order?
Unfortunately, once an order is placed, it cannot be cancelled or modified.
Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 3–7 working days. During peak periods, delivery may take up to 21 working days.
How can I track my order?
Once your order is shipped, you will receive tracking details via email or WhatsApp.
Do you offer express shipping?
Shipping options may vary by location. For urgent requests, please contact us via WhatsApp.
Returns & Refunds
Can I return or exchange an item?
Returns are only accepted if the item is defective due to a manufacturing issue and meets our return conditions.
Do you offer refunds?
Refunds are only processed if a defect is confirmed and the item cannot be repaired or replaced.
Are discounted items eligible for return?
No, all discounted, limited edition, and collaboration items are final sale.